Delivery Policy
Risk of loss and the title for such items pass to the customer, when the goods are delivered to the carrier. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address, etc) any extra cost incurred by the company for re-delivery shall be claimed from the Customer placing the order. No request for cancellation of orders once duly placed on the site, shall be entertained.
If recipient is not available at the given address on delivery, the goods would be left with the neighbour along with an attached note. If neighbours refuse to accept the goods, a message will be left on the door asking the recipient to call our office. At this point the order is fully chargeable. For the items delivered by the courier / speed post / registered post, their respective policies apply. Company reserves the right to charge the order if by any chance the recipient rejects the order for any reason.
The company shall try its best for prompt delivery; However delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation and the company reserves the right to deny its services to any customer, without any explanation.
In order to provide good service and timely delivery of goods, please provide us your
correct Pin-Code and Phone number. If you want to change the shipping address you have specified on placing the order, you can send us an e-mail and the company will accommodate the changes only if the goods have not been dispatched from our warehouse.
Any defect or complaints can be referred to the company’s customer care 033 40075698, 033 22303669 or can be emailed to us at npdutt@gmail.com. The customer’s complaint will be redressed at the earliest. The customer may return the product if the goods are damaged. The damaged goods, as well as it’s original packing, must be returned. Email at npdutt@gmail.com or Phone on 033 40075698, 033 22303669. Please note NP Dutt does hold responsibility if the goods are damaged while in transit.
Returns are not possible in the following cases:
1. Used products
2. Products with tampered or missing numbers, including price & labels.
3.Once the amount has been received, the company will refund the amount only in the following cases.
4.In case of damaged or defective items the contents of your shipment and the original packing must be returned along with damaged or defective goods. The company will either re-send the goods or issue you a full refund as per the discretion of the company only after necessary verification & inspection.
5.Refunds are applicable only if, Medisynth has confirmed the order and the product is out-of-stock.